Return Policy 

If you are not completely satisfied with your purchase, Two Lips will be more than happy to exchange/return any unworn merchandise within 30 days of the delivery date. Merchandise must be returned in its original packaging, along with the packing slip.
All returns MUST have the order ID number on the box. You can find your ID number on your your packing slip. RETURNS THAT DO NOT HAVE AN ORDER ID NUMBER WILL NOT BE ACCEPTED.

Refunds will be credited to your account as soon as we receive the item you are returning. Please note that shipping, handling charges and sales tax on shipping are not refundable. 

You are responsible for return shipping costs.

ONLINE PURCHASES CANNOT BE EXCHANGED OR RETURNED AT ANY OF TWO LIPS RETAIL STORES

It is Two Lips policy not to offer price adjustments on previously purchased merchandise.

We appreciate your business, and if you have any questions or concerns please do not hesitate to contact us.

ALL RETURNS/EXCHANGES MUST BE SHIPPED TO THE FOLLOWING ADDRESS.

Two Lips Shoes
Attention: Returns Department
9237 San Fernando Rd.
Sun Valley, CA  91352
818.768.9148
customerservice@twolipsshoes.com